Fuel your team’s success with expert coaching




We are committed to helping businesses lead in a transformative, unique, and exceptional manner. Our focus on employee development, alignment. and building affects the overall productivity and success of any organisation. By partnering with us, companies can navigate the complexities of today's market and excel in providing unparalleled customer experiences.





“As I always say, customer experience is emotional; it sticks with you and influences everything you say and don't say. Most importantly, whether you would repeat the experience. Businesses sell experiences through their products and services, and P31 Experience knows exactly how to tell your story”


Oluwatobi Kola-Sodipo CXAC 

Founder, CEO P31 Experience






Our Satisfied Clients & Partners






Our Services

Consulting/Strategy

We help businesses find areas where they can retain their customers by improving their customer service policies, actions and activities. Our drive is fueled by our passion in engaging businesses to upscale their customer care and experience teams. We want  to help improve their customer interactions  and increase profitability. 

Training/Workshop

We offer training that can improve performance for everyone, from company owners to management and employees. We provide training in a variety of areas, including customer service, communication, customer comprehension, troubleshooting, and overall management.


Voice of Customer (VoC)

Build a Voice of Customer (VoC) program for your organisation. Our Tech Partners at Sandiv provides a functional solution that collects data from multiple source to hear your customers directly.



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Our Core Ideologies


Our core values are a collection of beliefs that dictate how we conduct our business internally, and externally.

To Enlighten

A forward thinking business. 

To Empower

An empowered workforce that creates a better and functioning workplace culture.


To Equip

Businesses and its unique needs to provide a seamless customer experience.





Explore our Events,
Trainings & Workshops


Leveraging CX and Innovation to Solve Pressing Business Challenges in Africa
- CX AFRICA SUMMIT

Del Borough Hotel Training

Del Borough is a 36 rooms luxury hotel, the first of it's kind located in VI, Lagos Nigeria. 2 Months Facilitation Customer Service, Customer Experience and Hotel Service Order. Invited as a lead trainer by and in partnership with The Funke O Company.


Leveraging Customer Experience and Hospitality in Hotel Workshop
- DEL BOROUGH HOTEL

Entrepreneurship and Intra-Africa Trade 2.0
- GAIN-AFREXIMBANK MASTERCLASS

Palton Morgan Training


A luxury real estate organisation in Lagos, Nigeria. Lead and sole trainer on Customer Experience for Customer Service Team. The training focused on providing Exceptional Service for Real Estate Clients.


Leveraging Customer Experience in Real Estate Workshop
- PALTON MORGAN

Customer Experience and People Management
- THE W BUSINESS MASTERCLASS

Job Creation and SMSE

The government agency focused on their Employee Experience. Aligning the employees with the mission and objectives of the agency during its tenure.


Employee Experience and Job Creation
- JOB CREATION AND SMSE


Are you interested in building a better Africa?

We strive to build a better customer experience in Africa. Click the button below to join our growing community!